About Us

Tax Prep Chicago is an initiative of the City of Chicago that enables qualified Chicagoans to access free income tax return services at sites located throughout the city. The City’s nonprofit partner, Ladder Up, trains hundreds of volunteers each year to provide free preparation and e-filing of Federal and Illinois returns for eligible families and individuals.

Ladder Up

  • (312) 409-1555
  • Ladder Up provides free assistance to individuals who need to apply for or renew an Individual Taxpayer Identification Number (ITIN) – to schedule an appointment, e-mail ITIN@goladderup.org or call (312) 409-1555
  • Ladder Up also provides free representation to taxpayers facing problems with the Internal Revenue Service and/or Illinois Department of Revenue – to find out more, visit Ladder Up’s Tax Clinic webpage
  • Ladder Up also offers free assistance with college financial aid applications (FAFSA) and financial education and one-on-one coaching – to find out more, visit www.goladderup.org
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